Privacy policy
Last updated: 29 September 2026
Who we are
Basmaya HUB is an independent, unofficial platform for residents of Bismayah New City. It is not affiliated with the bank, the National Investment Commission or the developer. All financial figures are entered by users or calculated from them.
Data we collect
Your phone number, username, password (hashed) and display name. The apartment details you enter (zone, block, building, floor, number), financing terms, payments, expenses, receipts and photos you upload. Messages between users, technician requests and offers, and store orders. Sign-in history (IP address and device type) for security.
What we do not collect
We do not collect your location or contacts, we use no advertising tracking and we never sell data. We do not store card details; online payments happen inside the payment gateway itself.
How we use data
Only to run your services: installment calculations and estimates, reminders, delivering your request to a technician or store, verifying your phone number and protecting your account. Your apartment address and phone are shown to a technician or store only after you accept, and only while the job is active.
Third parties
MSG91 to send verification codes (SMS or WhatsApp), ZainCash and First Iraqi Bank when you choose to pay online, and Cloudflare to protect the site and encrypt connections. Each receives only the minimum it needs.
Storage and security
Data is kept on the platform servers with daily backups, and connections are encrypted (HTTPS). Private files open only through short-lived links for authorised users, and sensitive actions are recorded in an append-only audit log.
Your rights and account deletion
You can edit your data or delete your account at any time from Settings → Delete account. Deleting removes your contact details and sessions, deletes apartments you track alone with their records, and takes down your listings and technician profile. Shared apartments keep the other members' data.
Contact
For any privacy question: [email protected]